{"xsrfToken":"85ebd8b2e40c7db3a59689adcdd01859d2d3808a_lout","branding":{"id":"2","key":"stapfjsd","name":"Servicedesk Stämpfli Internet und Publikationssysteme","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#1405be","headerLinkColor":"#ffffff","headerLinkHoverColor":"#0e0759","headerLinkHoverBGColor":"#0e0759","headerBadgeColor":"#0e0759"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3971563e-4d01-4537-9733-b42ab8488ca5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MjVkMDY4Yi1kOTdkLTRjMjAtODk0NC1jZTBlY2UxOTk1ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5NzE1NjNlLTRkMDEtNDUzNy05NzMzLWI0MmFiODQ4OGNhNSI6WyJyZWFkIl19LCJleHAiOjE3NDQ0ODE4OTAsIm5iZiI6MTc0NDQ4MTI5MH0.iX2KEKNOi8albS7a9dvUibp5CYtsJeR29j2iXdfx6jY&client=425d068b-d97d-4c20-8944-ce0ece1995f6&mode=fit","logoId":"3971563e-4d01-4537-9733-b42ab8488ca5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Stämpfli Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei den Stämpfli Support Portalen","sharedPortalName":"Stämpfli Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Stämpfli Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#13294b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ca783a56-d0ab-4b21-a9ba-210fe5bffd78/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MjVkMDY4Yi1kOTdkLTRjMjAtODk0NC1jZTBlY2UxOTk1ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhNzgzYTU2LWQwYWItNGIyMS1hOWJhLTIxMGZlNWJmZmQ3OCI6WyJyZWFkIl19LCJleHAiOjE3NDQ0ODE4OTAsIm5iZiI6MTc0NDQ4MTI5MH0.JYA-mO0H8iXAn_RHwDka1WC81umit6dcSjRRrkSf80w&client=425d068b-d97d-4c20-8944-ce0ece1995f6&height=300&mode=fit","bannerMediaApiFileId":"ca783a56-d0ab-4b21-a9ba-210fe5bffd78","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"stapfjsd","projectId":10243,"serviceDeskId":2,"name":"Servicedesk Stämpfli Internet und Publikationssysteme","description":"<p>Das Supportportal von Stämpfli Digital. Bitte wählen Sie eine der bereitgestellten Optionen, die am besten zu Ihrem Anliegen passt.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"8","name":"Anliegen und Bedienungsanfragen","descriptionHtml":"","callToAction":"Anliegen und Bedienungsanfragen","introHtml":"<p>Ich habe ein Anliegen oder eine Bedienungsanfrage.</p>","icon":10541,"iconUrl":"https://staempfli.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"11","name":"Fehlverhalten","descriptionHtml":"<p>Bitte schildern Sie Ihr Anliegen detailiert mit allen relevanten Informationen wie Fehlermeldungen und betreffendes Objekt (URL, Seite, Artikel), um eine effiziente Bearbeitung durch unser Supportteam zu gewährleisten.</p>","callToAction":"Fehlverhalten","introHtml":"<p>Problem Meldung</p>","icon":10518,"iconUrl":"https://staempfli.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[2],"key":""},{"id":"7","name":"Änderungsantrag","descriptionHtml":"","callToAction":"Änderungsantrag","introHtml":"<p>Änderungswünsche zu Ihrer Lösung? Sagen Sie uns Bescheid.</p>","icon":10520,"iconUrl":"https://staempfli.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"9","name":"Interne Info","descriptionHtml":"","callToAction":"Interne Info","introHtml":"<p>Interne Informationen</p>","icon":10458,"iconUrl":"https://staempfli.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Allgemein"}],"orderMapping":{"2":[11,7,8]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STAPFJSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MjVkMDY4Yi1kOTdkLTRjMjAtODk0NC1jZTBlY2UxOTk1ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0ODI0OTAsIm5iZiI6MTc0NDQ4MTI5MH0.nGUW-FPwXaufZL0ssiQWPdLJoJOsbeXVbCFeRE9qtms","targetCollection":"upload-project-10243","endpointUrl":"https://api.media.atlassian.com","clientId":"425d068b-d97d-4c20-8944-ce0ece1995f6","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":10243,"form":{"name":"Anliegen und Bedienungsanfragen","descriptionHtml":"","callToAction":"Anliegen und Bedienungsanfragen","intro":"<p>Ich habe ein Anliegen oder eine Bedienungsanfrage.</p>","instructions":"","icon":10541,"iconUrl":"https://staempfli.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titel","description":"Fassen Sie Ihre Anfrage in wenigen Worten zusammen.","descriptionHtml":"<p>Fassen Sie Ihre Anfrage in wenigen Worten zusammen.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10003"],"values":[{"value":"10001","label":"Blocker","selected":false,"children":[]},{"value":"10002","label":"Kritisch","selected":false,"children":[]},{"value":"10000","label":"Erheblich","selected":false,"children":[]},{"value":"10003","label":"Unkritisch","selected":true,"children":[]},{"value":"10004","label":"Unwesentlich","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Beschreiben Sie detailliert Ihr Anliegen.","descriptionHtml":"<p>Beschreiben Sie detailliert Ihr Anliegen.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"Laden Sie Screenshots und/oder Dokumente zur Visualisierung Ihrer Anfrage hoch.","descriptionHtml":"<p>Laden Sie Screenshots und/oder Dokumente zur Visualisierung Ihrer Anfrage hoch.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10043","fieldConfigId":"10145","label":"Produkt","description":"Wählen Sie das betroffene Produkt aus der Liste aus. ","descriptionHtml":"<p>Wählen Sie das betroffene Produkt aus der Liste aus.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10040","label":"Website","selected":false,"children":[]},{"value":"10044","label":"Mediendatenbank","selected":false,"children":[]},{"value":"10156","label":"Webmagazin","selected":false,"children":[]},{"value":"10157","label":"Redaktionssystem","selected":false,"children":[]},{"value":"10159","label":"Publishing Services","selected":false,"children":[]},{"value":"10160","label":"Datenschutz","selected":false,"children":[]},{"value":"10042","label":"Online-Marketing","selected":false,"children":[]},{"value":"10041","label":"Online-Shop","selected":false,"children":[]},{"value":"10047","label":"Andere","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/8","calendarParams":{"firstDay":0,"date":"2025-04-12T20:08:10+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MjVkMDY4Yi1kOTdkLTRjMjAtODk0NC1jZTBlY2UxOTk1ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0ODI0OTAsIm5iZiI6MTc0NDQ4MTI5MH0.nGUW-FPwXaufZL0ssiQWPdLJoJOsbeXVbCFeRE9qtms","targetCollection":"upload-project-10243","endpointUrl":"https://api.media.atlassian.com","clientId":"425d068b-d97d-4c20-8944-ce0ece1995f6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=staempfli","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"85ebd8b2e40c7db3a59689adcdd01859d2d3808a_lout","baseUrl":"https://staempfli.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://staempfli.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"425d068b-d97d-4c20-8944-ce0ece1995f6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"00bae5915b4d49ba8eab4353dec57d45","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}